The call came from the managing partner of a successful specialty MGA with binding authority in commercial transportation risks. "We've built something really good here," he told us, "but we're hitting a wall. Our underwriters are drowning in submissions, and we're either rushing decisions or losing good business to faster competitors."

A successful regional brokerage reached out to us with a problem that's become all too common in our industry. "We're victims of our own success," they told us. "We've grown from 120 to 250 employees in five years, but our processes haven't kept pace."

Our reinsurer partner faced a data nightmare: evaluating diverse risks across dozens of cedants, each with different data standards and quality levels. Their underwriters were drowning in inconsistent submissions while trying to maintain critical long-term relationships.

Our carrier partner was stuck in a familiar trap: drowning in submission volume with underwriters missing revenue opportunities simply because they lacked the time and capacity to review them all. Meanwhile, their team resisted workflow changes that could disrupt established processes.